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ALL NATURAL URBAN COSMETICS

FAQ

Do your products contain silicone, sulphates or parabens?

No, our products don’t contain any silicone, sulphates or parabens. We use natural ingredients, and we make sure we don’t add unnecessary elements to our products that would harm your hair or skin.

How do I use your hair masks?

Apply to dry hair, yes you don’t need to wash your hair in advance. Leave it for at least 30 minutes up to 24 hours while you resume your daily routine. Our formula is fast absorbing and non-sticky so it will not annoy you or create a mess. Wash the hair using shampoo and conditioner as usual.

Can I stay the whole day with your hair masks?

Yes, you can stay the whole day with our hair mask, you can even sleep with it if you like. It is unharmful or toxic. I personally sleep with our hair masks, so proof is in the pudding.

Can hair masks be applied to roots?

Hair masks in general (any really), should not be applied to the roots of your hair it should only be applied to the ends. This is because the amount of oil content is high and can end up causing dandruff in your hair.

I have my hair dyed a specific colour; will the hair mask change it?

No, the hair mask will not interfere with the colour in your hair. So there is no risk of applying it.

How do I use your hair solutions?

For both dandruff and growth, Apply on wet or dry hair directly to the roots. Our formula is fast absorbing and non-sticky so it will not annoy you or create a mess. Style your hair after as you please.

Do I need to wash your hair solutions?

No after you apply it you don’t need to wash it since it is a non-greasy formula. We try to make it as convenient as possible. For some types of hair though, specifically fine and/or greasy hair you might need to wash it since your hair is already quite greasy.

If I have my hair done, will the hair solution mess it up?

No, it will not interfere with the state of your hair. You can just apply it and forget about it since it is a non-greasy formula. 

I have chemical treatment like keratin or protein done to my hair, will your hair products affect it?

No, it won’t affect any hair treatment you have in your hair. Our masks are natural and natural products don’t normally react with chemical treatments. Feel free to use them.

I am not sure what is the right routine for my hair?

We know it might be difficult for you to identity what is right, just send us a message through Instagram @chaosproducts or email at [email protected] we will help figure out the right products for you.

I am allergic to specific ingredients; how do I know what is right for me?

You can check the ingredients in the product section to figure out the ingredients in the product. We normally list everything there. Alternately, just send us a message through Instagram @chaosproducts or email at [email protected] we will help figure out the right products for you.

When will my order be shipped and how long does it take to reach me?

We usually ship out orders Sunday, Tuesday and Thursday @ 4pm. It usually takes 2-3 working days in Cairo and 4-5 working days outside of Cairo.

My order didn’t reach me, what should I do?

We ship through a 3rd party, Bosta. They try to deliver your order 3 times. If it hasn’t reached you then there was something wrong with your address or they couldn’t reach you over the phone. Just send us a message through Instagram @chaosproducts or email at [email protected] and we will help you with this.

Do you sell your products anywhere else apart from your website and social media?

Yes, we have 3rd party selling through sourcebeauty, thehairaddict, giftery, giftopia, and beauty bounty.

Do sell in any outlets that are not online?

At the moment we are not selling anywhere else but online, but soon we are selling in outlets. We usually participate in monthly bazars; you can come visit us there. Watch this space for more!

Do you have international shipping?

At the moment we don’t offer international shipping, but hopefully soon.

The kids hair masks are suitable from what age?

Starting from 2 years

My hair is Curly can I use Curly kids?

Yes, the difference between kids and adults hair masks is the concentration of oils and therefore you can also use them as an adult

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